Rules and Regulations for Boarding at our Pet Resort
- We have the right to deny admittance of any pet without the proper proof of vaccinations.
- Please do not allow your pet to run off leash on our facility property.
- Comfortable bedding will be provided by CAI at time of check-in if not provided by the pets owner. The only time we will not supply bedding is if your pet will continually shred or chew it.
- CAI will not be responsible for lost or damaged items brought for your pet.
- Check-in is required between our operating hours on your check-in date. Please allow up to 15 minutes to fill out boarding paperwork. We DO NOT allow check-ins after hours.
- Check out is between 7:30 am and 10:00 am Monday-Saturday. Pets that are checked out after 10:00 am will be charged a $10 Daycare fee per pet or $15 for pets sharing a kennel. Check-outs will not be permitted after hours. Pets that do not check out before 10:00 am may be downgraded if they are preventing the next check-in from using that kennel.
- Sunday night check-outs are charged for that night as a convenience fee. Check-ins and check-outs are available during our Sunday hours from 5:00 pm to 7:00 pm.
- Any dog who excessively damages CAI property will be down-graded to another accommodation. Owners will be held liable for costs to repair the damage.
- Aggressive dogs will be required to board in our indoor/outdoor runs where they can be cared for without coming into contact with our staff. If dogs become aggressive or dangerous during their stay they will be down-graded to keep our staff safe.
- Payment of your bill is due when you pick up your pet(s) so we can ensure every item and extra service is charged correctly for the duration of your pet’s stay. However, we may allow owners to pre-pay if a family member will be picking up their pet. Any services not used during the reservation can be refunded at pick up.
- Unauthorized persons will not be allowed to pick up boarded pets. If a friend or family member is going to be picking up your pet, please give us his or her name upon check-in.
- Our skilled staff can administer your pet’s medication as prescribed for a $3.00 per day med fee. Unfortunately we will not board pets who require insulin, have sutures or have recently had surgery, and pets who must wear diapers or have their bladders manually expressed.
Our Canine Friends:
- Current DHPP required
- Bordetella vaccines every 12 months (protects against kennel cough)
- Rabies vaccines for all dogs over 4 months old. Then boostered yearly.
- Free of external and internal parasites (fleas, intestinal parasites, ticks, etc.) Dogs found to be hosting parasites will be treated immediately at the owners cost to keep our other boarders safe.
- Your own dog food that you feed from home. Packaged and ready to feed for the amount of days your dog will be staying with us. We do this so we will not upset your dog’s stomach with a drastic change in food. We want the stay for your pet to be as stress-free as possible. Frozen Raw food and canned foods are welcome.
- Leashes and collars will be returned to you immediately upon check in.
- All contracts and waivers have been read over and signed.
- Emergency Contact has been provided for our records.
Our Feline Friends Must Have:
- Yearly FVRCP vaccine
- Rabies vaccines for all felines over 4 months old. Then boostered yearly.
- Your own cat food that you feed at home. Packaged and ready to feed for the amount of time your cat will be staying with us. We do this so we will not upset your cat’s stomach with a drastic change in food. We want the stay for your pet to be as stress-free as possible.
- Kitty carriers are required upon entrance and can be stored until your return.
- Collars are not allowed and will be returned upon drop off..
- All contracts and waivers must be read and signed.
- Emergency Contact has been provided for our records.